Purchase Terms and Conditions

Please read the Damagethesenses.com / Damagethesenses.com.au Purchase Terms and Conditions (the "Purchase Terms") carefully to ensure that you are fully aware of your rights and our obligations to you when purchasing products (the "Products") from our online stores, located at www.damagethesenses.com and www.damagethesenses.com.au (collectively, the "Website").

Your completion and submission of an order signifies your agreement to be bound by these Purchase Terms, which constitute a legally binding agreement between Damagethesenses.com / Damagethesenses.com.au and you. Any variation of these Purchase Terms must be in writing and signed by an authorized representative of Damagethesenses.com / Damagethesenses.com.au.

DAMAGE THE SENSES ACCOUNT

In order to make purchases via the Website, you may be required to create a Damagethesenses.com / Damagethesenses.com.au account ("Account") in your own name. You must be at least 18 years of age to create an Account and complete purchases on this Website. You must provide accurate and complete information, including an email address that you own or control.

If you are under the age of 18, you may only use this Website and make purchases under the supervision of a parent or legal guardian.

You are solely responsible for all activity relating to your Account. You must not use another person’s Account without explicit permission from the account owner, and you must notify us immediately if you become aware of any unauthorized access or use of your Account.

Damagethesenses.com / Damagethesenses.com.au reserves the right to refuse registration of an Account, or to terminate an Account at any time, for any reason and without prior notice to you.

DISPLAY OF PRODUCTS ON THE WEBSITE

Damagethesenses.com / Damagethesenses.com.au endeavors to accurately display Products on the Website, including descriptions, sizing guidelines, colors, and other characteristics. However, slight variations in color may occur due to digital photographic processing, studio lighting, and the display settings of your computer or mobile screen.

To the fullest extent permitted by applicable laws, including the Australian Consumer Law, Damagethesenses.com / Damagethesenses.com.au does not warrant that product descriptions or other content on the Website is entirely free of human or technical error. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice to you (including after you have submitted your order).

If a purchased Product is substantially different from its description on the Website, you will be entitled to the standard remedies provided under applicable Australian consumer protection laws.

ORDERS

Our display of Products on the Website represents an "invitation to treat" and does not constitute a binding offer to sell those products to you. By placing an order, you are making an offer to purchase the Products for the price indicated (plus applicable delivery fees) subject to these Purchase Terms.

After an order is placed, we will send you an email confirming receipt of your order. Damagethesenses.com / Damagethesenses.com.au reserves the right to take reasonable steps to verify that an order and/or payment details are genuine before accepting the order. We are only obligated to fulfill and dispatch your order once it has been accepted and we have received cleared funds as payment. Once your order has been formally accepted and processed, we will send you a confirmation email containing your Order Number.

In the event that a Product you have ordered is out of stock, we will notify you via email regarding the stock shortage. Please refer to our Refunds and Returns Policy for more information regarding out-of-stock items.

PURCHASE PRICE

All prices quoted on the Website or pursuant to inquiries with us are displayed in Australian Dollars (AUD) and include GST (Goods and Services Tax), where applicable. We reserve the right to vary the prices displayed on the Website at any time and without notice to you.

Our listed product prices do not include delivery insurance, customs duties/taxes for international shipments, or costs associated with secondary attempts to deliver failed shipments to you.

PAYMENT

Damagethesenses.com / Damagethesenses.com.au accepts payment via Visa, Mastercard, and PayPal (alongside any other payment methods explicitly displayed at checkout). If we have not received your payment in cleared funds within three (3) business days of the order placement, the order will be automatically cancelled.

REDEEMING VOUCHERS & DISCOUNT CODES

Vouchers, gift cards, and discount codes are personal to the recipient, are non-transferable, hold no independent monetary value, and are not exchangeable for cash or alternative currency. Each Voucher will feature a strict expiry date that cannot be modified. Vouchers will not be accepted after their expiry date or if the code is deemed defective, void, or tampered with.

To be eligible to redeem a promotional Voucher, the total purchase price of your order (excluding delivery costs) must meet or exceed the minimum spend indicated on the Voucher. Unless explicitly stated otherwise, only one (1) voucher or promotional discount code can be applied per individual order.

PRODUCT WARRANTIES

All physical hardware or third-party manufactured goods sold via the Website are covered by the standard warranty provided directly by the respective manufacturer. Damagethesenses.com / Damagethesenses.com.au does not provide separate commercial warranties of any kind with respect to third-party items, except for the mandatory consumer guarantees required under the Australian Consumer Law (ACL).

To the extent permitted by law, you will be responsible for freight and shipping charges incurred when returning items to a manufacturer or to us for technical warranty assessment.

RETURN OF PRODUCTS

Any returns, exchanges, or refunds for Products purchased through our store will be handled strictly in accordance with the official Damagethesenses.com / Damagethesenses.com.au Refunds and Returns Policy.

PROCESSING OF ORDERS

We process and dispatch orders on standard business days only (Monday to Friday, excluding official Queensland public holidays). If you place an order on a weekend or public holiday, processing will commence on the following business day.

SHIPMENT & TRACKING

Delivery costs will be calculated and clearly indicated at checkout, varying based on your geographical location, shipment weight, and package dimensions. It is your absolute obligation to ensure your shipping address and contact details are 100% correct at checkout. Damagethesenses.com / Damagethesenses.com.au is not obliged to resend an order to a corrected address at our own expense if incorrect details were provided.

We will provide you with tracking information via email once your order has been dispatched from our facility.

DELIVERY TIMES

Domestic Delivery (Within Australia): Can take approximately five (5) to ten (10) business days from dispatch.

International Delivery (if applicable): Can take approximately one (1) to four (4) weeks depending on local postal services and customs handling.

These delivery timeframes are approximate guidelines only. Because logistics depend heavily on third-party couriers, these windows do not constitute a concrete legal guarantee of arrival by a specific date. Consequently, a delay within reasonable delivery parameters does not grant grounds for immediate order cancellation or a shipping refund.

CANCELLATION OF ORDERS

Damagethesenses.com / Damagethesenses.com.au reserves the right to cancel your order if we are, for any reason, unable to provide you with the selected Products (e.g., unexpected stock depletion), or if our internal fraud validation procedures flag an order as unauthorized or high-risk.

If we cancel your order under these circumstances, we will issue a full refund of any monies paid. To the extent permitted by law, you will not be entitled to claim additional amounts or seek civil compensation for any loss, expense, damages, inconvenience, or lost time resulting from such a cancellation.

TITLE & RISK IN PRODUCTS

Notwithstanding the physical delivery of your order, legal title in the Products remains entirely with Damagethesenses.com / Damagethesenses.com.au until you have paid and discharged all monies owing for the items, including applicable shipping fees and GST.

The physical risk in the Products (including risk of loss, theft, or damage) passes completely to you immediately upon the successful courier delivery of the ordered items to your specified shipping address.

FORCE MAJEURE

Damagethesenses.com / Damagethesenses.com.au will not be held liable or responsible for any delays, failures, or disruptions in performing our obligations under these Purchase Terms if caused by circumstances entirely beyond our reasonable control. This includes, but is not limited to: natural disasters, severe weather events, fires, acts of war, terrorism, industrial strikes, systemic internet or telecommunications breakdowns, courier network failures, or localized government supply chain disruptions. In such circumstances, Damagethesenses.com / Damagethesenses.com.au shall be entitled to a reasonable extension of time to fulfill its operational obligations.

JURISDICTION

The laws of the State of Queensland, Australia govern these Purchase Terms. Any disputes arising out of or in connection with purchases made on this Website shall be subject to the exclusive jurisdiction of the courts of Queensland.

ENQUIRIES

If you have any questions or require clarification regarding these Purchase Terms and Conditions, please reach out to us directly via our Contact Us page form.