Privacy policy
Last Updated: June 2026
This Privacy Policy describes how Damagethesenses.com / Damagethesenses.com.au (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our online stores located at www.damagethesenses.com and www.damagethesenses.com.au (collectively, the "Site") or otherwise communicate with us (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
WHAT PERSONAL INFORMATION WE COLLECT
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Basic contact details: Including your name, address, phone number, and email.
- Order information: Including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information: Including your username, password, and security questions.
Shopping information: Including the items you view, put in your cart, or add to your wishlist.
Customer support information: Including the information you choose to include in communications with us, for example, when sending a message through our contact forms.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Platform Providers: Companies who support our Site and Services, specifically Shopify.
Payment Processors: Our payment processors, who collect secure payment information (e.g., credit or debit card details, billing address) to process payments in order to fulfill your orders, executing our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, and cookies. Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.
HOW WE USE YOUR PERSONAL INFORMATION
Providing Products and Services: We use your personal information to perform our contract with you, including to process payments, fulfill orders, send transactional notifications (updates regarding accounts, purchases, returns, or exchanges), manage accounts, arrange shipping, and enable product reviews.
Marketing and Advertising: We use your personal information for promotional purposes, such as sending marketing communications by email, text message, or postal mail, and to better tailor the advertisements displayed on our Site and other third-party platforms.
Security and Fraud Prevention: We use your information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity to secure our storefront. You are responsible for keeping your account credentials safe. If you believe your account has been compromised, please contact us immediately.
Communicating with You: We use your personal information to provide customer support and improve our Services, rooted in our legitimate business interests to remain responsive to your inquiries.
COOKIES
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, please see the official Shopify Cookie Policy. We use Cookies to power and improve our storefront, run analytics, and optimize your user experience.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your shopping experience and may cause certain checkout features or functionalities to work incorrectly.
HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third parties for legitimate operational purposes subject to this Privacy Policy.
We have, in the past 12 months, disclosed the following categories of personal information about users for the purposes set out above:
| Category of Personal Data | Categories of Recipients |
| Identifiers (Basic contact details, specific order data, and account information) | Vendors and third parties who perform services on our behalf (Internet service providers, payment processors, fulfillment/shipping partners, customer support platforms, and data analytics providers). |
| Commercial Information (Order history, shopping behavior, and customer support communications) | Business and marketing partners, including Shopify, to provide targeted advertising and platform optimization. |
| Internet / Network Activity (Usage Data and system interaction logs) | Analytics infrastructure providers and security auditing tools. |
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
USER GENERATED CONTENT
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone. We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure.
THIRD PARTY WEBSITES AND LINKS
Our Site may provide links to websites or online platforms operated by third parties (such as social media networks). If you follow links to sites not affiliated with or controlled by us, you should review their independent privacy and security policies. We do not guarantee and are not responsible for the privacy or security of third-party sites.
CHILDREN’S DATA
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request its deletion.
SECURITY AND RETENTION OF YOUR INFORMATION
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts.
YOUR RIGHTS AND CHOICES
Depending on where you live (including provisions under the Australian Privacy Act and global regulations like GDPR), you may have some or all of the rights listed below in relation to your personal information:
Right to Access / Know: The right to request access to the specific personal information we hold about you.
Right to Delete: The right to request that we erase personal information we maintain about you.
Right to Correct: The right to request edits to inaccurate or outdated personal information.
Right of Portability: The right to receive a copy of your personal data or request its transfer to a third party.
Restriction of Processing: The right to ask us to stop or restrict how your data is handled.
Withdrawal of Consent: The right to withdraw tracking or processing consent at any time.
We will never discriminate against you for exercising any of these rights. We may need to verify your identity before providing a substantive response to any request. You may exercise any of these rights by contacting us using the contact details provided below.
COMPLAINTS
If you have complaints about how we process your personal information, please contact us directly using the contact details below. If you are not satisfied with our response, you have the right to lodge your complaint with your local data protection authority.
In Australia, you can contact the Office of the Australian Information Commissioner (OAIC) via their official website at www.oaic.gov.au.
INTERNATIONAL USERS
Please note that we may transfer, store, and process your personal information outside the country you live in, including the United States, Canada, and Ireland. Your personal information is processed by our hosting provider (Shopify) and third-party service providers in these countries in accordance with recognized international data transfer frameworks.
CONTACT
Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of your privacy rights, please contact us at:
Email: damagethesenses@gmail.com